There are lots of things I love about this time of year, and for companies like Revionics with customers in the retail industry, the RIS News LeaderBoard is one of the best. I love this survey-driven ranking of retail vendors based on actual responses from actual retail software users – no vendor hype allowed.
This year I get holiday goosebumps about what our customers say about their level of satisfaction with Revionics. As a reminder, these results are based on their private responses to the independent third-party research team of Litchfield Research and RIS News. Revionics is a SaaS company, which means we work hard to continue earning customer loyalty each and every day – and these results validate our success in doing just that!
Some 704 survey responses came in from 298 different retailers selecting from among 99 vendors. I’m wowed by Revionics’ #3 ranking in the category “Specialty Vendor Leaders in Customer Satisfaction” – with a customer satisfaction score of 44.7 on a 50-point scale. That goes hand-in-hand with the “Leaders in Recommendation” category, where our customer satisfaction score of 4.3 (maximum score is 5) catapulted us to the #5 ranked position. And we’re also #6 in “Leaders in Recommendation by Tier One Retailers.”
We also came in among the top 10 in the categories of Customer Satisfaction for Grocery Vendors and Customer Satisfaction for Targeted Solution Vendors. I invite you to stop by our booth #3553 at NRF to learn about the incredible results our science-based price, promotion and markdown optimization delivers for retailers, and see for yourself why customers ranked us so highly on the LeaderBoard.
In this holiday season I have much to be grateful for. High on that list is our growing roster of innovative retail customers delivering transformative results for their companies using Revionics. And my holiday wish is for a prosperous and exciting 2017 for innovative retailers everywhere!